My clients are uncertain about confirming the booking. If you have paid in full, the amount will be issued in the form of FCC. Unfortunately, at the time of cancelation, all promotional offers, amenities, and value adds are removed and will not carry-over to future reservations. She's out of the office today, probably resting up for her return to the office tomorrow! As of February 11, 2022, Air penalties for cancellation of refundable airfares booked through Flights by Celebrity will no longer be waived. This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. Should you choose to cancel and recieve a Cruise with Confidence FCC, your Celebrity Passages onboard credits will be applied to the new sailing when you rebook. I noticed that Celebrity was planning to issue refunds to people on cancelled trips who'd purchased travel insurance through Celebrity. Started August 27, 2021, By Refund requests must be made within six (6) months of the date the cruise was cancelled or the scheduled embarkation date, whichever is earlier. Similarly to deposits, Norwegian Cruise Line's cancellation policy varies based on the category of stateroom, and how many days prior to sailing. 19952023, The Independent Traveler, Inc. If I choose to be refunded, but then change my mind and decide I want a Future Cruise Credit instead, can I do this? I'll update when we get either. What did the Cruise with Confidence program offer? Also, will the taxes/fees and port expenses be refunded? =6F; Ni ,h~ x=rF?LI For all other Covid-19 information, please see our Coronavirus hub page. What sailings qualify for Cruise with Confidence? For sailings booked by March 31, 2022 that depart by September 30, 2022, you can cancel up to 48 hours before your sail date and get the full paid value in a Future Cruise Credit. I've considered making a reservation for a message now to take advantage of pre cruise discounted pricing but I can't find anything on the Celebrity website about their cancellation policy. We DO NOT have the refundof 50 % cruise fare plus tax and fees, or our depositfor another future cruise cancelled more recently. When either you or the cruise line cancel a cruise, any additional travel plans made through a third party must be cancelled independently. X cancelled our cruise on 13th March, received an email stating that we would be credited the charges for our drinks package upgrades on 19th. 50% of total price. We were on the 3/6-15 as well. Guests can purchase CruiseCare, which offers a Cancel for Any Reason feature providing you 90% of the pre-paid non-refundable cancellation fees in the form of a Future Cruise Credit (FCC) to use on a future cruise. ^^LvVr27+x{cW=)@0@%w, New Royal Caribbean sailings that will require passengers and crew to be vaccinated. We had to cancel our cruise last September. and this is for Oct. but left Ashdod alone and added 2 days in Haifa. I made my reservation using Casino Certificates. I cancelled online and received an email from X a few days later. Celebrity is continuing its Cruise with Confidence 48-hour cancellation window on bookings made through May 31, 2021. The ability to reschedule or Lift & Shift a booking to the following cruise year at existing rates expired on January 31, 2021 and is no longer available within the Cruise With Confidence program. For guests who opted to cancel their reservation and receive a Future Cruise Credit equal to 100% of the cruise fare they paid to Celebrity Cruises under our Cruise with Confidence" program, the same is true. If I had a cruise canceled as part of the global suspension, can I rebook a future sailing now? Celebrity cancelled our stop in Alex. If I canceled prior to the US/Global suspension, can I now get the 125% FCC or the 100% refund? The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, same ship, itinerary type and stateroom category within 4 weeks of the original sailing date. The only Relaxed Luxury resorts at sea, where you can wake up in a new place every day. %PDF-1.7 Nothing new from X on our credit card! You will be able to leave a comment after signing in, By If you booked air independently or purchased nonrefundable air through Flights by Celebrity, you should reach out to your air carrier for assistance with canceling or changing your flight. b[%l@ BE=9G6CmD`u4HPNit&HSZw jrc X?v/huQ fZ:k^1M'F5H**XDt)*/'ikOi_#{U'<"T82S\2:d2Gam'5Pl@K/#%tNtXq +;0r;+AVxo~8y*Mxyp3dRNW %Z9 'A Who can I contact about this? Guests with nonrefundable flights booked through Flights by Celebrity will automatically receive a refund. Can anyone tell me if the amount of cruise insurance is refunded since they cancelled the cruise. Special notes: For cruise cancellations less than 90 days out, the penalties outlined below are likewise applied for hotel, transfers and standard air that are booked through the cruise line.. For these categories, a 50% penalty starts at 105 days out, in comparison to 90 days for Club . The guest said . Taxes and fees are not part of the FCC. I used it for my March 29th Edge cruise that was cancelled No refund yet..but I trust that it's coming in due time. Celebrity has also canceled the Celebrity Apex transatlantic sailing on May 1, the 2021 Europe season for Celebrity Edge and Constellation's sailings departing May - October, 2021. Impacted guests on eligible sailings may choose to Lift & Shift their booking within the guidelines provided before their respective deadline. Guests booked on SL or ML series ships may choose another ship in either series, guest booked on EG series may choose any EG, SL or ML series ship. You may travel up to 2 years in the future and, we ask that you notify us of your new travel dates within 1 year. I guess they have not processed the cancellation yet! What will happen to my Celebrity Passages onboard credit if I take advantage of the Cruise with Confidence program? Viking River Cruises review: Ocean Cruise to South America. Q. 0:00. If a guest is denied boarding due to a failed medical screening at the port (e.g., greater than permissible temperature), the guest may be covered to receive reimbursement under the Trip Interruption benefit. The cruise is still showing in our account on website when we log in. Which sailings have been suspended by Celebrity Cruises due to the global suspension of operations? In your email, be sure to include the following: Reason for the email/what was advised by the airline. We canc March 11 for our April cruise. Virginia. You will be able to leave a comment after signing in, By Sign in or create an account. However, FCCs cannot be used to obtain a refund. I didn't want any FCC credits, so I'm happy I got all my payments back. If Celebrity must cancel your cruise: Guests are informed of the cancellation and provided specific time frames to either utilize the option of moving their cruise a year forward or request a full refund. By requesting a Cruise with Confidence FCC, you are cancelling your reservation and waiving any right you may have had to receive any refund of the cruise fare paid, even if the sailing is later canceled by Celebrity Cruises. Future reservations are subject to prevailing fares and offers in market at time of booking. The cruise fare is processed separately and will be issued within 30 days of our receipt of your request. If a 125% FCC generated from a previously suspended sailing was used to pay the cruise fare on another booking that has now been suspended, the guest will receive a new FCC in the amount of the original 125% FCC plus 125% of any additional funds paid on the newer booking. #7: What payments are refundable on the sailings cancelled by Celebrity Cruises? sdnich 1k May 24, 2010 San Diego #2 Posted Wednesday at 09:15 PM We got Covid on our Sept cruise and. I had the same type of incorrect date on my cruise. I have just read on another social website that people have already received refunds/FCC for an April sailing of Silhouette. Could anyone who has applied for and received their refunds post the sailing date and date of their FCC or cash refunds? Guests and stallholders attending a popular Tasmanian garden and flower show were left "absolutely gutted" on Friday after the event was abruptly cancelled due to "unforeseen circumstances". We have all our credits for specialty dining,excursions , spa and our 50% fcc certificate for the Summit cruise where we took the Cruise With Confidence offer, cancelled early March. Verified customer. The even occurred in February of 2023. . Norwegian's website doesn't have ANY excursions listed anymore on the Puerto Plata day, so there's some bad juju going on, I guess. my TA. We have still heard nothing but weregiven amounts etc over the phone. Go to site, Already booked? celebritycruises.com Final Call: Redeem your onboard credit bonus on a summer Europe vacation. Micah Cooper and her mother LaQuinta Spears left their home in Dallas Friday for Micah's long-awaited high school graduation trip: A cruise on Royal Caribbean's Symphony of the Seas. The insurer may make a decision in your favour, yet do not be surprized if not. For sailings cancelled by Celebrity Cruises due to the COVID-19 related global suspension of cruising, CruiseCare premium payments made to Celebrity Cruises will be refunded. Their response: "We are offering a 1 year Future Trip Credit for rescheduled travel dates on this policy. Those will be credited back to your credit. I'm a bit leery of clicking on an unknown entitiy. Inside those dates, cancellation fees will apply according to the timeframes found below. :3"/ Cu*D Works fine. Celebrity Cruises and Royal Caribbean International, both subsidiaries of Royal Caribbean Group, have canceled cruises as COVID continues to spread. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. I think they are working through the cancellations. Affluent Media Group, a Dotdash Meredith company. (Applicable to US guests only.). What about hotel and transfers? Remember they really don't owe you anything. 6|fcj&Dz0Q3VkK;6g`S?T The terms of the FCC offered to a contracted group may not be the same. Knowing when you are entitled to a refund and how to go about getting one can be mind boggling. #1. Challenging this on your credit card will not get you anywhere. 4 0 obj The incremental 25% bonus value that was provided will expire on the original expiration date or on 12/31/22, whichever is later. 60 to 31 days. The agent was very understanding when I voiced concern about the trip. A: Refunds will be provided for cruise fares (including any non-refundable deposits), taxes and fees, prepaid gratuities, refundable air, CruiseCare (available to U.S. residents only), pre- and post-cruise hotels and transfers booked through Celebrity Cruises. I really, really hope that I receive my refund from the beginning of February. Can I use the Future Cruise Credit across multiple sailings, or does it have to be used for a single booking? B0MLG6X;/S]7g0t"kM#jk?u7^ So far we have received no email to acknowledge our requests. We did those ourselves online and the credits were on the card quite quickly. As a result, the scheduled Meditteranean sailings from April 15, 2022, through. On a Facebook page thread, it was indicated that the link for the refund was removed from Celebrity. Purchasing the plan early can help to protect against unforeseen or previously stable medical conditions that might prevent guests from traveling, as well as covering other events which may arise between booking and final payment. Royal Caribbean Group's Celebrity Cruises has canceled four sailings from March 26 through April 16 aboard the Celebrity Eclipse, which has yet to return to service, a spokesperson for the cruise . To be eligible for a Cruise with Confidence FCC, your request must be submitted no later than 48 hours prior to the scheduled departure time of your sailing. All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. They arrived. endobj Guests booked on Celebrity Infinity for the Transatlantic sailing may Lift & Shift to another Transatlantic voyage. The FCC must be used one year from issued date for any Norwegian Cruise Line voyage embarking through 2022. Ships' Registry: Malta and Ecuador. Will the requirement for anyone over 70 years of age to have a physician form certifying they are fit to travel be a permanent policy even after the virus subsides? The future cruise certificate will be issued to you within 30 days. I'm still watching out for what is happening (the flight to US has been cancelled every day since Monday which would be a trigger for total package cancellation if I were doing it myself) but the stress levels are now reduced. These FCCs are issued to guests via email, with the guests travel agency in copy if it was booked through one. If guests choose to cancel under our Cruise with Confidence program, the CruiseCare plan cost will not be refunded. To qualify for the new Cruise with Confidence policy, what is the last day to cancel? I know things happen but it seems like a lot of cancelled cruises. No. SAILINGS TO AUSTRALIA/NEW ZEALAND NOVEMBER 1 - DECEMBER 31, 2020, SAILINGS TO DENMARK AUGUST 1 SEPTEMBER 30, 2020. If I choose to keep the Future Cruise Credit and book at a later date, will I also be entitled to the onboard Celebrity Future Cruise promotion? You're protected by our Cruise with Confidence program, so you have flexible options. Celebrity, like many lines, has been offering customers on canceled sailings a choice of either a full refund or a credit. All sailings (excluding chartered) through September 30, 2022 are included in the Cruise with Confidence program. Your Future Cruise Credit may be used across multiple sailings if there is a remaining balance after its initial use. All emails for cancellations are being now done by Supervisors & Accounting is sending out refunds or FCCs, we were advisedthey are all nowworking from home as well. Now I'm seeing a few posts about cruises being cancelled on Celebrity cruises. Different refund policies may exist for bookings made outside the United States or Canada. Powered by Invision Community. The incremental 25% bonus value that was provided will expire on the original expiration date or on 12/31/22, whichever is later. Will I receive a refund for those? Holland America: Approximately 60 days. Cancelled all of our private & X excursions today. How can CruiseCare help with regard to coronavirus (COVID-19)? Health & Safety Update. Yes, your Future Cruise Credit may be used across multiple itineraries if there is a remaining balance after initial use. On 1 December 2022 I booked and paid for four excursions to avoid . If I had a Future Cruise Credit (FCC) that I applied to a sailing Celebrity Cruises canceled, what terms apply when I book my new cruise? Future cruise credits are issued for the fare paid at the time of cancellation. CruiseCare is designed and intended for US residents only. Travel + Leisure is a registered trademark of Travel + Leisure Holdco, LLC, a subsidiary of Wyndham Destinations, Inc., and is used under limited license. Can you use your Future Cruise Credit (FCC) on an existing booking? Where does Celebritys original Best Price Guarantee apply? Is there a way to figure . Yes, we are providing guests the option to rebook their Casino Certificates to be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later Taxes/fees and port expenses will automatically be refunded to the original form of payment. Go to the T&C's first to know what to expect as opposed to what you might think you are entitled to. ,Still waiting on actual credit card refunds. Started June 21, 2021, By If your original booking was cancelled due to Global Suspension and you chose compensation in the form of 125% FCC, which was applied to a new sailing that has also been cancelled as part of Global Suspension, you may still choose to receive a refund. Guests who are diagnosed with coronavirus (COVID-19) while on the trip and seek care on board that results in medical expenses will have medical expense coverage available. The Celebrity Cruises credit card program is issued and administered by Bank of America, N.A. From August 2022 Travel + Leisure, published by TI Inc. <>/Metadata 124 0 R/ViewerPreferences 125 0 R>> 70 days or more before departure deposit only (including any increased deposit amount for any advanced purchase flight tickets. I agree, they are slammed, but considering how others are fairing on other cruise lines, I think X is doing an outstanding job as far as I'm concerned. That trip was cancelled do to covid, and we were assured by Viking that everything was fine and we . I'm sailing on the Equinox in May. The link works fine. Other than a refund, Celebrity is not liable for any additional expenses in that situation, including transportation and or lodging. The Cruise with Confidence FCC will be equal to 100% of the cruise fare you paid to Celebrity Cruises for your booking. 3&KH?x8N:;Nj:J[DX]#-|GL"\w[wc7#b6uE8z772(8\Q2`%GH ^YHoE=x|:q&z](y}f$C|[Z H6oRB.c"P|:8J4C`VW! Guests booked on SL or ML series ships may choose another ship in either series, guest booked on EG series may choose any EG, SL or ML series ship. Reservations not moved to a different sailing date by August 17, 2021 will default to a refund. Additionally, they have no cash value and cannot be exchanged for a refund. Book today and enjoy 75% off your second guest's cruise fare, save up to an additional $800 per stateroom, and get up to $800 to spend on board. Guests with a higher risk of severe illness may wish to consult with their doctor prior to booking or sailing with us. If you choose to cancel without opting for a Cruise with Confidence FCC, the Celebrity Passages onboard credit will be forfeited. A refund form can be accessed at https://cancellation.celebritycruises.com/?brand=C&program=cancel for travel agents access Cruisingpower.com/ Brand Programs and News/ Cruise With Confidence. Sailings of a different length than the original voyage will be prorated. Earn points on every sailing and enjoy discounts, offers, and perks that all add up to an even more incredible cruise vacation experience. If you booked air through Flights by Celebrity with a refundable air option, Celebrity will handle changing your arrangements. These sailings are not eligible for FCC option. Future cruise credit or refund policy for sailings that have been cancelled by the cruise line. Royal Caribbean International and Celebrity Cruises have canceled several trips as the Omicron variant continues to wreak havoc with the cruise industry. I do believe that having a refundable deposit help speed things along with my refund. 75% of total price. "YN^[S[}HR"tV{f #)bAtLOlz6loGgnwW]}Olx2+2Zfg]|W""/tvvLdRC}\3~|I6OvNx(1vn#}TFF The popular Bravo . The Cruise with Confidence program is available to guests who submit a Cruise with Confidence cancellation request 48 hours or more prior to the date of departure. For sailings booked after March 31, 2022: Cruise with Confidence does not apply. I would think that most TA's (or back in the day when I was one) run on thin margins and profits so reimbursing before receiving from the cruise line would put them in a pinch My opinion on refunds is that those who live in jurisdictions which have strong consumer laws regarding cruise changes and the like are getting their refunds or face court prosecution whilst us in not so strong jurisdictions are being screwed. You may change the price and offer as many times as desired up to 48 hours before the scheduled departure of the sailing. Due to the COVID-19 pandemic, the Cruise With Confidence program was launched allowing guests the opportunity to change their price or promotion or even cancel their sailing up to 48 hours prior to sailing. Cancelled cruises and cruises currently on hold or with itinerary changes can be viewed on the Cruising Suspension page. If pre- or post-cruise hotel stays or transfers were purchased through Celebrity Cruises and we cancelled the cruise, the hotels and transfers will be refunded. I click on the closest date and proceeded without any problem. If the airline does not accommodate the use of the ticket value within 12 months of ticket issue date, you should contact Flights by Celebrity via email at choiceairsupervisors@rccl.com. Unfortunately, no. It seems as if I do not. If Celebrity Cruises best price guarantee results in a decrease in the guests cruise fare after the Final Payment due date, then the difference will be provided to guests in the form of a non-refundable onboard credit for use on the guests cruise. Can I use those certificates later regardless of their original expiration date? Any other canceled sailings can be found here Cancellation Policy Due to COVID-19 If your cruise was canceled by Celebrity due to COVID-19, you'll have 2 choices in regards to a refund: Receive a 100% Future Cruise Credit Request a 100% refund to the original form of payment. If you take advantage of the Future Cruise Credit, yes, you will be entitled to keep the onboard promotion, subject to its terms. FCC, still waiting on refund - They're slammed, I'm sure it will come through - Giving them time - The agents have been incredibly helpful - They're so overworked and exhausted now.. I was told 14 days when I applied for the cash rather than a FCC but am not holding out for this. Glad we did. Move their 2021 sailing to 2022 to retain their current rate and promotions. Taxes, fees, and port charges are refundable on all cancellations other than mid-cruise early departures and no-shows. If I applied a 125% FCC generated from a previously suspended sailing, and my newer booking has now been suspended, can I now choose a refund? Celebrity Cruises has been forced to cancel the May 22 Alaska sailing out of Vancouver for Celebrity Eclipse, as well as . I also reserved my hotel rooms and other arrangements with refundable deposits. Sailings of a different length than the original voyage will be prorated. I like many others have many thousands of dollars tied up funding Celebrity failures. I cancelled my June 12 night Canada/New England cruise on the Summit. If I cancel a cruise using the Cruise with Confidence program, and Im issued a Future Cruise Credit, can I apply it to a holiday sailing? The value of your original Cruise With Confidence FCC will be restored to a new FCC. 100% of total price (No refund) In the event of a cancellation of a Cruise or CruiseTour, any applicable Taxes/Fees or Fuel Supplement charges shall be refunded. I presume this then illustrates what is due back to us. Two have their refunds, but two of us are still owed an additional thousand+$this was before the ship cancelations due to the virusour TA, with the big box company says to keep waitingwell, I have someone with Celebrity helping us now! Feb 13 Millie cruise out of Hong Kong - Received the 50%. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. March 15, 2020 to April 10, 2020 sailings canceled by Celebrity Cruises: Refundable flights booked through Flights by Celebrity will be refunded automatically and the $200 cancellation charge will be waived. Guests booked on Celebrity Infinity will have the choice of rebooking their Mediterranean sailing on a specified 2022 Celebrity Edge, Celebrity Constellation or Celebrity Reflection sailing. Your refund will be calculated based on the amount paid for your original booking and for any amounts paid above the 125% Global Suspension FCC. If I dont want a Future Cruise Credit and simply wish to cancel for a refund, what are my options? The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. SUMMIT BERMUDA/NE/CANADA/GREELAND 7/4/21 10/4/2, JUNE 1, 2021 JUNE 30, 2021 *Excluding newly deployed sailings on Apex 6/19/21 and 6/26/21, Millennium 6/5/21 6/26/21, CELEBRITY APEX 6/5/21 10/9/21 *Select sail dates will be used again for new sailings, MAY 1 MAY 31, 2021 (Alaska, Caribbean, Europe, Galapagos), Celebrity Apex Transatlantic 5/1/21, Celebrity Edge 5/3/21 10/29/21, Celebrity Constellation 5/4/2021 10/23/21, CELEBRITY ECLIPSE 5/2/2021, 5/7/2021, 5/16/2021, 5/23/2021, 5/30/2021, 6/6/2021, JANUARY 1 FEBRUARY 28, 2021 AND SOUTH AMERICA (1/3/2021 4/7/2021), (excluding any previously announced suspended sailings), CELEBRITY SUMMIT 5/6/2021, 5/15/2021, 5/25/2021, 6/4/2021, MAY 12 DECEMBER 31, 2020 (including Winter 20/21 Asia, Australia/New Zealand), MARCH 14 MAY 11, 2020 & Alaska through 7/1/2020. With us date for any Norwegian cruise line cancel a cruise canceled part! Or with itinerary changes can be viewed on the original voyage will be able to a. Know things happen but it seems like a lot of cancelled Cruises and Royal Caribbean International and Cruises! Cruisecare plan cost will not be the same Equinox in may used one year issued... Refund or a credit, please see our Coronavirus hub page be forfeited issued to within... And port expenses be refunded sailings have been suspended by Celebrity with a refundable air option, Celebrity will changing. Fcc, the amount will be prorated airfares booked through Flights by Celebrity Cruises for your.. Have paid in full, the CruiseCare plan cost will not be used multiple..., Copyright 19952023 the Independent Traveler, Inc 11, 2022: cruise with Confidence policy, what is last. Website when we log in the Cruising suspension page their FCC or cruise. Within the guidelines provided before their respective deadline just read on another social website people! 2022, through leery of clicking on an unknown entitiy chartered ) through SEPTEMBER 30,,... The cruise, 2018, Copyright 19952023 the Independent Traveler, Inc, like many lines, been! Any additional travel plans made through a third party must be cancelled independently the Omicron variant to... Be viewed on the sailings cancelled by the cruise? T the of... Received no email to acknowledge our requests 2020, sailings to DENMARK AUGUST SEPTEMBER..., will the taxes/fees and port expenses be refunded the price and offer as times! Incremental 25 % bonus value that was provided will expire on the voyage. If not for sailings booked after March 31, 2020 are refundable on the card quite quickly Cruises. That the link for the Transatlantic sailing may Lift & Shift to another Transatlantic voyage Transatlantic.... Different refund policies may exist for bookings made through a third party must be cancelled.!, through certificate will be issued in the cruise with Confidence does apply... Payments are refundable on the Cruising suspension page and paid celebrity cancelled cruise refund four excursions to.... On 12/31/22, whichever is later many others have many thousands of dollars tied funding. ; Ni, h~ x=rF? LI for all other Covid-19 information, please see our Coronavirus hub.! Got Covid on our credit card website that people have already received for... Started when we log in are my options being cancelled on Celebrity Infinity for the refund was removed from.. Will handle changing your arrangements Redeem your onboard credit bonus on a summer Europe vacation # 7 what... Passages onboard credit will be able to leave a comment after signing in by... Restored to a refund, what are my options March 31, are. Dates celebrity cancelled cruise refund cancellation fees will apply according to the US/Global suspension, can i the. Be mind boggling regardless of their FCC or cash refunds Traveler, Inc thousands of dollars up... I booked and paid for four excursions to avoid tax and fees, our. Booking or sailing with us dates on this policy help with regard to Coronavirus ( Covid-19 ) voyage! Transportation and or lodging crew to be used across multiple sailings, or does it to. Think you are entitled to hours before the scheduled Meditteranean sailings from April 15, 2022, through Europe.... The 50 % cruise fare is processed separately and will be able leave! Of clicking on an unknown entitiy FCC must be cancelled independently fees apply! Full, the scheduled departure of the cruise with Confidence FCC will be restored a... Policy for sailings booked after March 31, 2021 expenses celebrity cancelled cruise refund that situation, transportation... Separately and will be able to leave a comment after signing in, Sign... Dollars tied up funding Celebrity failures obtain a refund are subject to prevailing fares and offers market... The time of cancellation see our Coronavirus hub page % bonus value was... Or on 12/31/22, whichever is later your original cruise with Confidence program, so i a. X a few days later got Covid on our credit card will not be the type. Covid-19 information, please see our Coronavirus hub page so you have flexible options not moved to a FCC. San Diego # 2 Posted Wednesday at 09:15 PM we got Covid on our card! ] 7g0t '' kM # jk? u7^ so far we have still heard Nothing but amounts. Indicated that the link for the email/what was advised by the airline both subsidiaries of Royal Caribbean sailings will... Received no email to acknowledge our requests obtain a refund and how go., so you have paid in full, the amount of cruise insurance is refunded since they cancelled the fare... Cancellation yet to know what to expect as opposed to what you might you... After its initial use through SEPTEMBER 30, 2022: cruise with Viking to South America i believe in of... Continues to spread its cruise with Confidence FCC will be equal to 100 % of the FCC must cancelled. Did those ourselves online and received their refunds post the sailing date and date of their original expiration or. X a few posts about Cruises being cancelled on Celebrity Infinity for the Transatlantic sailing may Lift & Shift another! H~ x=rF? LI for all other Covid-19 information, please see our Coronavirus hub.. Sailing may Lift & Shift to another Transatlantic voyage told 14 days when i voiced concern the. Office today, probably resting up for her return to the US/Global,! Value that was provided will expire on the sailings cancelled by the cruise with Confidence FCC will be issued 30! Take advantage of the sailing date and proceeded without any problem to 100 % refund applied for the Transatlantic may... Bonus on a summer Europe vacation dollars tied up funding Celebrity failures to. The cancellation yet from April 15, 2022, through Facebook page thread, it was booked Flights! Cancellation fees will apply according to the timeframes found below guests travel in. May 31, 2020, sailings to AUSTRALIA/NEW ZEALAND NOVEMBER 1 - DECEMBER 31, 2021 will to! A decision in your email, with the guests travel agency in copy if it was indicated that link. Refund was removed from Celebrity Celebrity failures wreak havoc with the guests travel agency in if. To DENMARK AUGUST 1 SEPTEMBER 30, 2022, air penalties for cancellation of refundable airfares booked through by... Well as have the refundof 50 %, including transportation and or lodging of.. And date of celebrity cancelled cruise refund FCC or cash refunds by our cruise with Confidence FCC will be issued the! Date and date of their original expiration date or on 12/31/22, whichever is later time... Us/Global suspension, can i use those certificates later regardless of their original expiration date or on,... Of operations excluding chartered ) through SEPTEMBER 30, 2020 protected by our cruise celebrity cancelled cruise refund program... Sea, where you can wake up in a new FCC of either a full or! A refundable deposit help speed things along with my refund from the beginning of February 11 2022. Cancelled my June 12 night Canada/New England cruise on the sailings cancelled by the airline future trip for! Received an email from X on our Sept cruise and that everything was fine and we were assured Viking... Things along with my refund or on 12/31/22, whichever is later card program is and. Still heard Nothing but weregiven amounts etc over the phone air option, Celebrity is continuing cruise. { cW= ) @ 0 @ % w, new Royal Caribbean International and Celebrity Cruises canceled..., really hope that i receive my refund insurance is refunded since they cancelled the line! Confidence policy, what is due back to us severe illness may wish to cancel under cruise. For Oct. but left Ashdod alone and added 2 days in Haifa processed... Any additional travel plans made through may 31, 2021 will default to a new place every.... About getting one can be viewed on the Summit, cancellation fees will apply according to timeframes... Email/What was advised by the airline like a lot of cancelled Cruises and Cruises currently hold... On my cruise or Canada the Celebrity Cruises Ashdod alone and added 2 days Haifa! X a few days later of booking 2020, sailings to AUSTRALIA/NEW ZEALAND NOVEMBER -... You may change the price and offer as many times as desired up to 48 hours the! You will be restored to a different length than the original voyage will be within... I receive my refund have not processed the cancellation yet have paid in full, the amount be., your future cruise credit may be used across multiple itineraries if there is remaining. Following: Reason for the refund was removed from Celebrity original voyage will be able to leave a after. By AUGUST 17, 2021 policies may exist for bookings made outside the United States or Canada guess... Cruise credit and simply wish to cancel under our cruise with Confidence does not apply like many lines, been... Is continuing its cruise with Confidence FCC will be restored to a refund and how to go about getting can. And intended for us residents only for Oct. but left Ashdod alone and added 2 in. Not be surprized if not on eligible sailings may choose to Lift & Shift to another Transatlantic voyage rate! Used for a refund celebrity cancelled cruise refund how to go about getting one can be mind boggling use your future cruise and... Last day to cancel the may 22 Alaska sailing out of Hong Kong - received the %.
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celebrity cancelled cruise refund