To honor those who serve, Wawas internal Veterans Alliance associates participate in the annual Taste of Home Care package assembly for deployed service members and present funds to USO from its in-store customer fundraising campaign. Know Your Worth. Additionally, applicants must be able to stand for long periods of time and be able to lift up to 25 pounds. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. Process billing daily, reconcile billing discrepancies, and prepare banking deposits Notarize bids Customer Service Representative Handled all phoned-in, emailed, faxed and walked-in orders from customers. Additionally, chatbots can be programmed to recognize customer preferences and offer tailored solutions that meet their needs. Think of the most persuasive speaker in your organisation. Use the appropriate method among different payment options according to the customers demand. Visit the Career Advice Hub to see tips on interviewing and resume writing. This question can help the interviewer determine if you have any experience with operating cash registers and handling money. Store 5284 - Miami Gardens, FL 33056. Find out what skills and jobs are in high demand. Store 5222 - New Smyrna Beach, FL 32168. Activate fuel and gift cards and assist with lottery purchases as needed. Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Job Description. To be hired as a Customer Service Associate at Wawa, applicants must have a high school diploma or equivalent. Averages based on self-reported salaries. Happy Veterans Day from your friends at Wawa! Like to have fun at work all the while making sure your customers experience is exemplary? Ensure safe working conditions by maintaining a clean, organized work area in accordance to standards. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. Related Searches:All Lead Customer Service Associate Salaries|All Wawa Salaries. Wawa is a convenience store that offers many different services, including food and beverage. Happy Veterans Day from Your Friends at Wawa, Averages based on self-reported salaries. You can unsubscribe from these emails at any time. If there are any expired products on the shelves, remove that product from the shelf. Wawa Store Associate & Management Job Opportunities, Wawa Store Associate & Management Job Opportunities | Wawa Store Opportunities A Career With Wawa Starts Here. When answering this question, it can be helpful to mention a specific aspect of the job that interests you or something unique about the company. Apologize to the customer: If the customer is calling and they are upset, the first thing you should do is apologize. Stop fuel pumps if necessary. Your input helps Glassdoor refine our pay estimates over time. Must wear slip resistant shoes at all times, Must be able to tolerate exposure to cleaning products, Pursuit of or high school diploma or equivalent, preferred, Prior food service and/or customer service experience preferred. Utilize the GREAT customer service and customer recovery model to ensure customer engagement. The work environment is typically quite busy, with long lines of customers and a variety of tasks to be completed. Utilize the GREAT customer service and customer recovery model to ensure customer engagement. Posted: February 10, 2023. The "Most Likely Range" represents values that exist within the 25th and 75th percentile of all pay data available for this role. Maintain proper cash levels in register drawer and change machines. Employers ask this question to learn more about your work ethic. Wawa is an associate-owned, privately held organization with more than 950 stores and 40,000+ associates who have a shared purpose of Fulfilling Lives, Every Day, for our customers, communities and each other. Wawa, Inc. is an equal opportunity employer. If you require an accommodation, please contact our Associate Service Center at [emailprotected] or 1-800-444-9292. Store 565 - Waldorf, MD 20603 Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. We're committed to being your source for expert career guidance. Reminder Apply for our Summer 2023 Corporate Internship Program! Customer service representatives often have to pay attention to detail to ensure they provide customers with the best service possible. We are committed to creating a diverse, equitable and inclusive environment where everyone is inspired to be their authentic self and motivated to reach their full potential. Look for someone who is communicative, persuasive, is polite, patient, conscientious, and loyal. The "Most Likely Range" represents values that exist within the 25th and 75th percentile of all pay data available for this role. Utilize the GREAT customer service and customer recovery model to ensure customer engagement. Store Operations Opportunities: Please use the distance and location filter to view opportunities near you. Prepare all made to order food and/or beverages according to recipe or customer specifications. You provide the necessary support for the preparation of the drinks that the customers eat and drink, to receive the money at the cash register, to give the change and to complete all transactions correctly. Join to apply for the Customer Service Associate role at Wawa, Inc. Sign in to save Customer Service Associate at Wawa, Inc.. Ability to work well individually as well as in a team environment, Ability to learn FSRA process and procedures and demonstrate on a daily basis, Ability to multi-task in fast paced environment, Ability to learn and demonstrate all Wawa Safety and Quality Assurance processes and procedures, Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly, Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing, Must be able to lift and carry up to 35 lbs. They also help maintain the store by stocking shelves, cleaning, and organizing. Job Description. If you require an accommodation, please contact our Associate Service. Your main goal is to enable Wawa to provide exceptional customer service. I also really enjoy being part of a team where everyone is friendly and supportive of one another. Maintain proper cash levels in register drawer and change machines. Must wear slip resistant shoes at all times, Must be able to tolerate exposure to cleaning products, Pursuit of or high school diploma or equivalent, preferred, Prior food service and/or customer service experience preferred. The estimated additional pay is $4,596 per year. Working in customer service can sometimes involve dealing with difficult customers. Get notified about new Customer Service Specialist jobs in Absecon, NJ. Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawas policy manual, training materials and other publications. Additional pay could include bonus, stock, commission, profit sharing or tips. GrabJobs is the no1 job portal in the US, connecting you to thousands of jobs fast! Although customer service varies from customer to customer, as long as youre following these guidelines, youre on the right track. : r/Wawa Reddit, r/Wawa What exactly is the role of a lead?Create an account to follow your favorite communities and start taking part in conversations.About Communityr/Wawa is a 100% community-driven subreddit aimed to allow for both customers and employees to engage in meaningful conversations regarding the company or their local store. Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. A combination resume format, also called a hybrid resume, allows a customer service job candidate to provide an equal amount of professional experience and relevant customer-related skills. Department: Store Operations. I found ways to make it more comfortable by using proper posture and stretching regularly.. Prepare all made to order food and/or beverages according to recipe or customer specifications. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. Referrals increase your chances of interviewing at Wawa, Inc. by 2x. In our journey to achieve boundless convenience, Wawa offers its own brand of elevated customer service thats achieved through continued food service innovation, new store growth and digital experiences. Olney, MD. Customer Service Associate Provided superior customer service assistance Balanced and reconciled cash register Performed general maintenance on facility Ensured products were readily available for customers Loaded, unloaded and stocked daily shipments Candidate Info 6 years in workforce 3 years at this job Customer Service Associate Wawa Customer Service Associates work in a fast-paced, customer-oriented environment. Heres a list of specific customer services skills to put on a resume: Your List of the Most Important Customer Service Skills (According to Data). Resolving phone, walk-in, mail, fax, and email customer inquiries. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. Your job seeking activity is only visible to you. Job Summary : The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles. Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol. Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.). Apply Now! Then, I offered to remake his meal for free. Jack In The Box Job Application Form Online & Careers 2023, Visionworks Job Application Form Online & Careers 2023, Marshalls Job Application Online Form & Careers (PDF Print Out), Lionbridge Job Application Form Online & Careers 2023, Carls Jr. Job Application Form Online & Careers 2023. Communicate with the management team regarding customer requests and concerns. We provide a workplace that ensures people of diverse backgrounds and experiences are represented, respected and feel valued for what they bring to the team. Follow proper coding procedures. I think my outgoing personality would fit well here.. Communicate with the management team regarding customer requests and concerns. Main tasks include: Heed to all the company's safety and health policies Respond to customer complaints Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol. STR05259 - Brooksville, FL 34601 Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate . Check out the latest Wawa Jobs, Reminder Apply for our Summer 2023 Corporate Internship Program! Job Title: Customer Service Associate. Take care of dusting, vacuuming, mopping properly and emptying the trash when it is full. By leveraging this technology, Wawa Customer Service Associates can ensure a better customer experience and increase customer satisfaction. Ensure safe working conditions by maintaining a clean, organized work area in accordance to standards. Here are five common Wawa Customer Service Associate interview questions and answers. Wawa is a convenience store chain that operates over 800 locations in the United States. The estimated additional pay is $4,654 per year. LinkedIn and 3rd parties use essential and non-essential cookies to provide, secure, analyze and improve our Services, and to show you relevant ads (including professional and job ads) on and off LinkedIn. Follow proper coding procedures. Principal Duties: Greet and provide an enjoyable shopping experience for all customers. When a customer has a request or complaint, you must listen carefully and provide responsive answers. Check expiration codes, face and inspect all items. Make sure the coffee machines are full and working properly. When interviewing candidates, look for these customer service qualities, traits and skills. Wawa Customer Service Associates can use AI-powered chatbots to quickly answer customers questions and provide them with the information they need. A Wawa Customer Service Associate typically has a wide range of responsibilities, which can include: The salary for a Customer Service Associate at Wawa is determined by a variety of factors, including the individuals experience and qualifications, the location of the store, and the companys current market conditions. Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer . Telephone Etiquette: Customer service representatives often take calls from customers, so its important to have good telephone etiquette. You have successfully created a new job alert. Complete other tasks as assigned by store management. We would love to be a part of your professional journey. Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. Wawa is currently looking for Customer Service Associate near Brooksville. Greet and provide an enjoyable shopping experience for all customers. Unlawful discrimination will not be a factor in any employment decision. Wawa, Inc. is an equal opportunity employer. Respond to customer requests and complaints in a timely and courteous manner. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. Stop fuel pumps if necessary. Job Title: Customer Service Associate. Stock food and beverage areas with products and supplies to ensure in stock conditions at all times. This technology also allows Wawa Customer Service Associates to focus on more complex tasks, such as resolving customer complaints or providing personalized recommendations. Pull expired items, document and discard. Store 5166 - Kissimmee, FL 34747 Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. Posted: November 10, 2021. Greet and provide an enjoyable shopping experience for all customers. Empathy, good communication, and problem-solving are core skills in providing excellent customer service. Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills. Wawa, Inc. Operate the cash register properly, scan the customers purchase correctly, then ensure the products are properly packaged. Store 8529 - Eldersburg, MD 21784. Ensure safe working conditions by maintaining a clean, organized work area in accordance to standards. There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. In any area, when the product is missing in the aisle, stock a new one instead. For more questions about navigating your Workday Home and/or Wawas hiring process, please click here (https://www.wawa.com/careers/applicant-help) . Perform customer fuel transactions and monitor activities at the fuel court. We thank our Associates for being a part of our journey in the.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Learn How to State Your Case and Earn Your Raise, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve, How to Prepare for Your Interview and Land the Job. Complete other tasks as assigned by store management. In your answer, share a time when you had to deal with a difficult customer and how you handled it. The search is on! To honor those who serve, Wawas internal Veterans Alliance associates participate in the annual Taste of Home Care package assembly for deployed service members and present funds to USO from its in-store customer fundraising campaign. Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles. Maintained high standards of customer service during high-volume, fast-paced operations. Complete other tasks as assigned by store management. Explain what steps you took to resolve the situation or diffuse the customers anger. Activate fuel and gift cards and assist with lottery purchases as needed. Institute for Human Resource Professionals (IHRP). If you require an accommodation, please contact our Associate Service Center at View email address on jobs.institutedata.com or View phone number on jobs.institutedata.com. Wawa Lead Customer Service Associate Hourly Pay Updated Jan 25, 2023 United States United States Any Experience Any Experience 0-1 Years 1-3 Years 4-6 Years 7-9 Years 10-14 Years 15+ Years Search Total Pay Estimate & Range Confident $19/hr Total Pay $17/hrBase Pay $2/hrAll Additional PaySee Total Pay Breakdown below $19 / hr $17 $22 $15$25 Prepare all made to order food and/or beverages according to recipe or customer specifications. Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawas policy manual, training materials and other publications. . As customer service associates gain experience and demonstrate their commitment to the company, they may be promoted to shift supervisor or store manager. Prepare suitable food and beverage according to customer orders. They are expected to provide excellent customer service and maintain a friendly and professional demeanor at all times. Ensure that the work environment is safe at all times. Location: Field. Wawa is an associate-owned, privately held organization with more than 950 stores and 40,000+ associates who have a shared purpose of Fulfilling Lives, Every Day, for our customers, communities and each other. Activate fuel and gift cards and assist with lottery purchases as needed. Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment. We would love to be a part of your professional journey. Maintain proper cash levels in register drawer and change machines.4. They interact directly with customers to listen to concerns, resolve problems, and recommend products and services according to the needs of each individual. This technology is beneficial for both customers and associates, as it allows for faster resolution of inquiries and more efficient customer service. Jobs. Ability to work well individually as well as in a team environment, Ability to learn FSRA process and procedures and demonstrate on a daily basis, Ability to multi-task in fast paced environment, Ability to learn and demonstrate all Wawa Safety and Quality Assurance processes and procedures, Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly, Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing, Must be able to lift and carry up to 35 lbs.
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wawa lead customer service associate job description